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Customer Feedback

We like our customers to feel heard and understood and we like to ensure we are continuously improving, creating a positive experience and delivering exceptional services. To achieve this we invite feedback across email and text. After dealing with us you are sent one rating, and one question and here are a few replies...

Customer Radar Feedback

28/7/23

Very prompt help when we didn’t have an appointment but had a failed battery. Thank you

Rating: 5/5

27/723

Always great service

Rating: 5/5

26/7/23

Consistently good service and personable staff.

Rating: 5/5

25/7/23

They did a very good job and we're very helpful 5 stars

Rating: 5/5

21/7/23

Great service and friendly

Rating: 5/5

20/7/23

Customer service - staff were very friendly and helpful at sending me where to go next. Speedy service.

Rating: 5/5

14/7/23

Fit me in on such short notice to make sure my tyres were safe fun time for my upcoming trip. Excellent price and extremely friendly and helpful staff.

Rating: 5/5

6/7/23

Just the general customer service was spectacular easy going understanding

Rating: 5/5

6/7/23

As always great service and fair price, friendly knowledgeable staff.

Rating: 5/5

30/6/23

Staff always so helpful

Rating: 5/5

28/6/23

The friendliness and going the extra mile.

Rating: 5/5

27/6/23

Entertaining my whims and listening to my issues, then solving them , seemingly with ease

Rating: 5/5

24/6/23

Tom's auto not only provides WoF, but also repairs and replaces parts at the same time.

Rating: 5/2

19/6/23

A place like Cheers (the tv sitcom in 80s 90s) where everyone knows your name. Followed by good service.

Rating: 5/5

15/6/23

Personal service and greeted by first name

Rating: 5/5

9/6/23

The customer was the best I have encountered in a very long long time. It was so good I have decided this is now my go to mechanics. I felt like it was very personal and that made me feel very comfortable. When I returned the next morning to get the hose key I left on the key ring I was greeted with " Good Morning Lance" it was just really nice to be remembered by name, it made a real personal connection that makes you feel like your in good hands and will be taken care of not advantage of. Top marks Tom's Auto's Masterton, well done!!!

Rating: 5/5

9/6/23

Very thorough and helped me with everything and checked lots to make sure the problem was fixed

Rating: 5/5

9/6/23

Awesome group of people, who go the extra step

Rating: 5/5

6/6/23

Toms is the only Auto centre in town for me. Staff are excellent bar none

Rating: 5/5

5/6/23

Always great service and willing to help in any way

Rating: 5/5

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